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Shipping

Turnaround

Orders are generally shipped within 72 hours, Monday - Friday, 10am - 6pm. In some instances however, delays may occur.

We will do our utmost to contact you if there are any delays and we do ask that you please check the inbox of the email address supplied during your order regularly to ensure you receive and respond to any relevant communications we may send to you.

Carriers

At the moment, Drift Games will only ever send your order to you with Án Post, Fastway Couriers or UPS. During the checkout process, you will be responsible for choosing and paying for your preferred shipping method/carrier.

Once a package has been handed over to one of our chosen shipping carriers and the order marked as fulfilled, Drift Games can no longer be held accountable for the whereabouts of your order as it travels through the chosen carrier's postal network.

If you have any concerns about the whereabouts of your order, please do contact us, but also please be aware that we may simply need to refer you to the customer service department for the chosen shipping carrier in order to have them help you in locating your package.

Order Tracking

Please note that it is the responsibility of our customers to ensure they choose the correct shipping method/carrier to satisfy their needs during the checkout process.

In the case of shipping methods denoted as "tracking not provided", "no tracking available" or any similar wording, no tracking number/information will be available or supplied to you. 

As such, it is not possible for us to track the whereabouts of your order if sent via any such un-tracked shipping methods and if your order has been dispatched but it has not yet been received after a reasonable period of time, our only option may be to wait in order to see if the order is simply delayed in delivery or if it is being returned to us. 

If however you would prefer the security of being able to track your order's delivery status, please ensure you select either a tracked shipping method during checkout, as only these methods include tracking information.

If a tracking number is included with your chosen shipping method, we will update your order with the tracking information, which will then be emailed directly to the email address supplied during the checkout process.

Please Note: Any orders sent via a "Free Shipping" method, will have a tracking number and this will be sent to you once your order has been fulfilled.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.

Before the final checkout page you will be shown what the cost of shipping will be and what option(s) are available to you, and you will have a chance to not place your order if you so decide.

Customs, Duties, Tariffs & Other Fees/Taxes

All Drift Games orders are shipped from our warehouse in the Republic of Ireland, which is a country in the European Union (EU).

Where an order placed on our website is shipped to a country not in the EU, customs, duties, tariffs and other such import related fees or taxes may be placed on your package when it arrives in your home country. If any such fees are present on your order, you the customer will be solely liable for payment of any such costs. Drift Games cannot be held responsible for these fees, nor do we attempt to calculate these fees on your behalf during checkout. 

As also mentioned in our returns policy, where an order that has had any of the aforementioned fees paid on it is returned to us, Drift Games will not be able to refund any such fees to you. You will need to discuss this with your local tax office.

Back Orders

If an item goes on back order, we will contact you directly to discuss all possible options available to you.

Typically, we can either ship you the part of your order that is in stock and then when the item becomes available we will ship you the rest of your order, or we can delay the shipping of your entire order until all products are back in stock. 

Incorrect Address Supplied

In the case that you have supplied us with an incorrect/undeliverable shipping address during the checkout process and your order is returned to us by the shipping carrier, we will contact you to confirm the correct address to send your package to before sending it to you again.

Please note that if you do supply an incorrect address and we are required to re-send a package to you, you will be responsible for paying additional shipping costs prior to the package being re-sent.

Last Updated: 15/1/2021

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