Last Updated: 14th February, 2025

1. Returns & Exchanges Eligibility

This policy covers both returns and exchanges. Where either "return" or "exchange" is mentioned, it may relate to either a return or an exchange. If you're not happy with your order or need a different size or replacement, you may return or exchange it under the following conditions:

• Return Period: Items must be returned within 30 days from the date of delivery.

• Condition: Items must be unused, in their original packaging, and in resalable condition, including all tags and labels.

• Non-Returnable Items: We do not accept returns for:

  • Sale Items: Unless defective.

  • Mystery Boxes and Mystery Bags: Unless defective.

  • Event Tickets and Driver Tickets: Non-refundable.

  • Digital Products: Such as digital posters and poster packs.

  • Personalized or Custom-Made Items: Tailored specifically for you.

  • Perishable Goods: If applicable.

  • Gift Cards: Non-returnable.

Note: Under the Sale of Goods and Supply of Services Act 1980, we are under no obligation to accept returns if you simply change your mind about a product.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us via our contact form with your order number and reason for return.

2. Approval: Once approved, we will provide you with return instructions and the return address.

3. Shipping the Item: Pack the item securely and use a trackable shipping service to ensure it reaches us safely.

4. Processing: Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your return.

3. Return Shipping Costs & Responsibilities

• Customer Responsibility: You are responsible for return shipping costs unless the item is defective, incorrect, or damaged upon arrival.

• Exchange Shipping Costs: If you request an exchange, you will need to cover the shipping costs unless the exchange is due to an error on our part.

• Our Responsibility: If the return is due to our error, we will cover the cost of return shipping.

• Tracking Recommended: We strongly recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

4. Refunds & Exchanges

• Refunds: Once your return is approved, a refund will be processed to your original payment method within 5-7 business days.

• Exchanges: If you need a different size or replacement item, please indicate this when requesting a return. Exchanges are subject to stock availability.

• Store Credit: If preferred, we can issue store credit instead of a refund.

5. Are the Shipping Fees I Paid Refundable?

No, original shipping fees paid at the time of purchase are non-refundable, unless the return is due to an error on our part. Please note that delays or lost shipments caused by the carrier do not qualify as an error on our part, and we are not responsible for reimbursing such costs.

6. Restocking / Admin Fee

A restocking or admin fee of up to 20% may be applied to returned items that are not defective. This fee helps cover the costs associated with processing returns, inspecting items, repackaging and administrative handling.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us via our contact form with photos of the issue within 7 days of delivery. We will arrange for a replacement or refund at no extra cost.

8. Late or Missing Refunds

If you haven’t received a refund within 7 business days after approval, please:

1. Check with Your Bank or Payment Provider: Processing times can vary.

2. Contact Us: If you still need assistance, reach out to us via our contact form.

9. Brand-Specific Return Policies

This policy applies to Drift Games-branded items. For non-Drift Games items, including Oakes Garage products and brands sold in the Drift Games Projects Dept., different return and exchange policies may apply. The brands included under the Projects Dept. are listed below, but this may change over time and any new brands added to the Projects Dept. will automatically fall into this category even if not explicitly listed.

• BC Racing

• STROM Wheels

• SONAX

• Link ECU

• Grip Royal

• MaxFlo

• Tuff Lite

• Wisefab

Please contact us regarding specific return policies for these brands before making a return request.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team via our contact form.